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Aves Press Limited – Privacy Policy

Protecting your personal details on our website

Last updated: 1 April 2016

Aves Press Limited (company registered number 07033641), whose registered office is at 76 Firle Road, Eastbourne BN22 8EG, understands that you care how information about you is used and shared and we hope that you will trust us to do that carefully and sensibly. This notice describes our privacy policy and precedes the issue of our website terms ("Terms and Conditions") which will be added to the website when we begin to sell products and/or services in a few months time.

When you visit any website you should consider the Privacy Policy and the Terms and Conditions and by visiting and using www.avespress.com ("the Website") you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Aves Press Limited. Aves Press Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we seek to provide you here with the assurances you may need regarding the protection of your privacy. As we collect Personal Data when you register with us for future offers or to receive our free e-mail Newsletter and when you e-mail us we explain here some of the security measures we take to protect your Personal Data, and tell you certain things we will do and will not do. We shall update this policy when we add the details of our Terms and Conditions to this Website, when they are added you should read this policy in conjunction with them.

When we first obtain Personal Data from you we will acknowledge your interest and our routine reply will record exactly what it was you enquired about and confirm that and we may give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address above.

Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, but we shall not ask for details of your health or ethnic origin.

1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:

1.1. From you when you agree to take a service or product from us, in which case this will include your contact details but should you be buying a product the extra details needed for delivery instructions and for your payment to be accepted will be recorded by our agent (who we expect to be PayPal). The delivery details will be passed on to us so that shipment can be arranged but your credit card or PayPal account details will be retained by the agent and will not be passed on to us. We need your country of residence so that if we co-publish, assigning geographical rights to a co-publisher, your order may be transferred to our publishing partner who may then contact you to take you order. We shall not be responsible for such Personal Data as our co-publisher may take from you.

1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

1.3. From documents that are available to the public, although we have no expectation of needing data from any such source.

1.4. Using Your Personal Information
Personal Data about all those who visit our website is important and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

1.4.1. To enable us to contact you when you have contacted us. We require an e-mail address for that reason but it does not have to be yours although it will be the address to which we may eventually send information or order confirmations and receipted invoices once we are supplying goods. You may choose to supply a telephone number if you think that the e-mail address you supply will be of limited help and you wish to discuss this.

1.4.2. To help us to identify services and/or products which might interest you and which you could access or obtain through us from time to time.

1.4.3. To help us to better administer our business and to contact you about your experience with the initial product which we offer free of charge; and eventually about any accounts, services and products by then we shall have provided, do provide now or will or may provide in the future.

1.4.4. To allow us to carry out marketing analysis and customer profiling (including the use of the limited transactional information we obtain), and to conduct research, including creating statistical and testing information.

1.4.5. To help to prevent and detect fraud or loss.

1.4.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us unless you have previously asked us not to do so.

1.4.7. As we are a very small business we do not provide a phone number either on our website or in our communications, but should you particularly request one in an e-mail and request a time slot to call us we will provide by a number and a time slot. We may monitor and record communications with you. All inward and non-automated outward e-mails will be seen by one of our Directors this is how we will monitor our service and should any complaints arise this ensures you will receive prompt personal attention. Records of all such communications may be retained.

1.4.8. Our agents, acting for us as collection agents once we commence selling, may check your details with fraud prevention agencies, please make sure you read their Terms and Conditions. If you provide them with false or inaccurate information and they suspect fraud, they will record this and may share that with appropriate authorities.

1.5. We will not disclose your Personal Data to any third party except to any organisation charged with arranging delivery to you of your purchase, and except as described in 2.3 below.

1.6. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

1.6.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

1.6.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

1.6.3. We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.

1.7. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not permitted you to use their Personal Data and that they have confirmed to you that we may apply this Privacy Policy to our use of their Personal Data.

1.8. Protecting Information
We have strict security measures to protect Personal Data.

1.8.1. We have no reason to expect to hold your credit card details or other personal financial information. Should we by any chance receive any such information we shall not disclose it until we have contacted you seeking your agreement to delete it and if appropriate ask you to send it to the appropriate agent.

1.8.2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we will not even disclose your personal information to you unless you have written to us in a letter with your full postal address and telephone number and your signature witnessed by a friend or colleague providing us with a password which we will then ask you to use to identity yourself when we telephone you. Do not use an e-mail to inform us.

1.8.3. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

1.9. The Internet

1.9.1. If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

1.9.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

1.9.3. We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.

1.9.4. If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies.

1.9.5. Turning Off Cookies in Different Browsers

1.9.5.1 The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.

2. Links

2.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

2.2. These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative (www.networkadvertising.org) offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.

2.3. We exclude all liability for loss that you may incur when using these third party websites.

2.4. Further Information

2.4.1. If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Aves Press Limited, 35 Monarch Road, Northampton, Northants, NN2 6EH, or email us at info@avespress.com.

2.4.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

2.4.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at info@avespress.com. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

2.4.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at info@avespress.com or writing to us at the address noted above. Although we may be entitled to make a nominal charge of £10 to cover administrative costs in such cases we will make no such charge unless the request has been made and replied to before.

2.4.5. We aim to keep the Personal Data we hold about you accurate and up to date as a service to you. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. If your e-mail address is rejected as undeliverable we shall normally add that information to your records and after an appropriate further period delete your data. If you consider it important to you that we have such data please email us at info@avespress.com or write to us at the address above to update your Personal Data.